Automate customers, citizens and employees' conversations across all channels and touchpoints with conversational AI.

Are you looking for friendlier and faster customer interactions for your organization’s needs? IBM Watson Assistant helps you deliver full functionality with its accurate conversational artificial intelligence platform designed to help remove the friction of traditional support and to deliver exceptional customer care based on the advantage of AI.

Why Watson Assistant?

Experience enhanced customer experience with a single path to providing improved chat, an intelligent AI virtual agent, and human agent contact center support. Watson Assistant also features an intuitive interface that empowers you to build and maintain AI-powered virtual agents and chatbots — without having to write a single line of code or relying on expensive expertise.

Key Benefits

  • Leading conversational AI: IBM Watson Assistant uses superior natural language understanding (NLU) to better understand your customers, so you can deliver fast, consistent, and accurate solutions.
  • Secure AI: IBM Watson Assistant is built on trusted technologies and ensures your PII, or any strategic information stays yours and unseen.
  • Intuitive interface: Solve customer problems how, when, and where they need. Empower your team with tools to build intelligent virtual agents that can adapt to a unique situation or channel.
  • Seamless integration: Easily integrate with CRM, back-end systems, and processing power your business needs to deliver true customer self-service and full functionality. Track progress across the entire buyer journey to drive successful outcomes and meet your customers' evolving needs.
  • Continual improvement: Leverage an intuitive low-code visual builder experience to enable everyone on your team to build and manage AI-powered virtual agents. Benefit from IBM experts who can speed workflows and develop and deploy your new conversational artificial intelligence.
  • Deploy anywhere: you can deploy Watson Assistant literally anywhere (SaaS, PaaS, IaaS and on-premises) which makes it more agile and more secure.

Additional Resources

Watson Assistant case studies:
Read the Case Study
Watson Assistant Learning:
Explore Videos
How to build a better chatbot:
Read the Docs

Ready to build better virtual agents, powered by the most trusted AI offering on the market?